What It Includes

Our process review identifies gaps that may affect your ability to operate efficiently and profitably. Just as important, it generates a wealth of insights on your revenue cycle processes, including:

• What’s working
• What merits adjustment
• How much your current processes could be costing you
• What types of improved processes can help ensure timely payments over time

Our review scope includes all the relevant steps from intake through collections and analyzes variables throughout your agency that include:

• Current policies and procedures
• Third-party receivables
• Aging receivables
• Software, IT and implementation issues, including EHR setup and usage
• Current staffing and staffing skill sets
• Job descriptions and duties
• Communications processes
• Current agency KPIs relative to established benchmarks

As part of our review, we also interview key staff, review current contracts, analyze selected accounts to determine process obstacles and more.

You will also receive a comprehensive summary report that includes key insights and prioritized go-forward recommendations.

To learn more about our process review and how it can help your home health agency reach new heights of efficiency and profitability, please complete the form on this page—a Richter representative will reach out to schedule your free, no-obligation discovery call.